You are the supervisor that works underground at a potash mine and are responsible to ensure that the equipment and vehicles are ready for the miners when they get to work. Your team consists of 3 heavy duty mechanics, 2 industrial mechanics and 1 person that operates the lubrication truck and fuel station. One of the other work groups that you deal with on a regular basis is the warehouse. They are responsible for supplying the parts that your team needs to repair the equipment as necessary.
Over the past few weeks, you have been hearing complaints about the equipment not being ready on time. The Mine Production Supervisors have been telling you that the equipment is not ready to go and it is reducing their ability to produce the volumes of ore that they are supposed to do.
You talk to you team and they say they are always waiting for parts and supplies, and that is why they cannot get the equipment ready in time for the production crew. SO – you contact the Supervisor in the warehouse about the need to have the parts underground and ready for your team so they can do their job. The Warehouse Supervisor says she will check into it and get back to you.
When she calls you back to update you on the problem, she notes that her warehouse people are getting the parts as quickly as they are requested and sending them down the same day they are ordered. She also suggests that whoever is ordering from underground might not be getting the orders in quick enough to get them on the elevator in time to be there when they are needed.
The warehouse has 2 employees that service the underground crews. Over the past few weeks they have had a few changes in their personnel. The first change was Ahmed – he was a fairly new addition to the warehouse group and had transferred in from another mine in the Middle East. He has been with the company for 8 years and has previous experience in the mining warehouse. The other new person that has just started in the underground warehouse is Shirley. She has been with the company for 2 years and was previously one of the shippers in the above ground warehouse.
The next step you make is to ask your mechanics if it is correct that they are not getting the equipment ready in time for the production crews. Their reply is that the parts are not getting to them in time to do the repairs and get the equipment ready. After further discussion, your mechanics mention that they don’t like the new warehouse people and that they are “not very good at their jobs”. They complain about having difficulty understanding Ahmed, and Shirley doesn’t know anything about parts so they don’t order anything from her.
The only thing that has changed on your mechanics crew was that a long time team member retired a few weeks ago. According to the rest of the team, he was the one that did all the ordering of parts over the years and that they did not have a problem getting the parts from the warehouse on time when he was there.
1. What might be the causing the conflict?
2. Would you, as the Supervisor, approach the underground warehouse employees to discuss the problems?
3. How would you try to determine where the breakdown was in the system?
4. What actions would you do with your mechanic group to resolve the issues?
5. What training could you put in place to ensure that your team was following the processes correctly?
6. What steps would you take to resolve the conflict between the production, warehouse and mechanic teams?
Explain how you explain Thomas Jefferson’s views in his Notes on the State of Virginia, and how did anti-racists like Benjamin Banneker respond to Jefferson?
Describe your understanding of how business policy and strategy choices should be made.
Explain which are the most appropriate teaching strategies for your course and audience, and why they are the most appropriate.
Identify the measures for evaluating the outcomes and observing changes including evidence from your literature search about the nature of the measures; the validity and reliability of the measures; how baseline measures will be obtained, how often follow-up measures will be administered and what results you anticipate finding.
What are the effects of consumerism on the environment?
Write a paper based off poverty’s and it’s effect on literacy on immigrant families in Miami, Florida.
Write a research paper on comparing and contrasting aerobic cellular and photosynthesis.
Describe key facts along with any policies, procedures, guidelines, best practices, applicable laws and regulations, and handbooks/internal publications.
Is there a specific company that grew exponentially during the pandemic?
Discuss the relationship between a CIRT plan and risk management.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more